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A clickable button should be added to the guest folio for the folio to be emailed to the guest. Right now the pdf file has to be saved and then emailed using another email program.

Any credit card information entered to the guest folio (in system)should not delete when other credit card swiped on the same folio. It should save all the credit card information to view or for later uses SAME AS PROFITE MANAGER.

In the event you accidentally adjust the wrong amount, an ability to make a correction so that the guest does not see your error and you can readjust the right amount

Add the ability to swipe a guest's drivers license like a credit card and populate pertinent reservation information.

Provide the ability for the user to select a different room type on the 'Assign Room' screen. If the newly selected room type results in an overbooking situation, ask for an overbooking override before making the change. If the newly selected room type has a different rate than the current room type, ask the user whether or not to retain the current rate or change it to the new rate.

When Checking In a guest, Can we just have all the fields such as Arrival date, departure date, # of guests, # of rooms, Name of the guest, Address, Credit card info on the same screen. This will save lot of time when checking in a guest.

Tags : check in screen

When switching room numbers and/or room type, have the system prompt an option to "overide rate change". This will allow clerks to make room changes for guests with promo rates and/ or who have booked prior to rate increases, without being forced to change the rate and have to return to the guest info screen to override the rate again.

If a reservation has already been made, have a button that allows you to add it to a group block. Right now, if someone makes a reservation and the guest fails to mention they are part of a group, you must cancel the original reservation and re-make it under the group block. It would be much easier if we had the option to be able to just add it to the group.

Ability to see Arrival And Departure Date form In house Screen So dont need to go and Check each and every Guest stay Info

Add a "Payment Type" column to the In House screen. This will assist the property when it comes to cash paying customers and their needs for long distance calls and other charges to their room.

Ability to move a guest into a different room on day of departure. For example, if a roof leak develops at 4am, the guest will need to be moved to a different room prior to checking out. Currently, users can't change room numbers after night audit on day of departure.

Currently the company name is not included on the guest folio when direct bill (DB) is the payment type.
Many company clients now require folios with statements/invoices. The addition of the company name on the folio will allow for reconciliation of the two forms.

The ability to print and deliver folios displaying a zero balance for guests due to depart. Will meet defined business rules for folio delivery.

There is a functionality to "Pay Multiple Invoices" for Direct Bill Accounts, however, it only works for payments made via check. Please add the option if a company pays via credit card. If a company pays by credit card and had multiple rooms rented, you have to post the credit card to each individual folio.

There is no way we can cancle the Group Master and Provide Cancellation #.

Allow for efficiencies in checking in and out large volumes of rooms associated with a group. Used to check an entire group in at the same time and print the registration cards and folios.

Make it to where you can not check a guest in or print registration card when credit card declines. Currently a guest can be checked in even though their credit card delcines.

Tags : credit card

When viewing the future availability, there is not a way to view the minimum stay or if it is closed to arrival.

Add a new reservations report to choiceADVANTAGE that would allow the user to print a list of all reservations for a given future date or date range.

A report that can be put into room number order, has name of the guest, the method of payment, the balance of the account, the arrival date, the departure date, the current authorization amount,

Addition of Length of Stay to Arrival & In House Lists

Provide users with the ability to define logoff periods for each individual user. So hotels that want a timeout period shorter than 20 minutes will be able to specify this.

When rooming lists are sent for groups each mane must be entered into each reservations individually. This takes way to long to do. In Profit Manager the names could be all entered at once & then linked to the room type/reservation. Much faster & more convenient.

I would like to see more "Back" Buttons on the site. In the Group area, Direct Bill area etc.

Please add user activity log detail just like PM, so we can easily tract down who did what by user.

Make all guarantee and cancellation policies fully synchronized between choiceADVANTAGE and CRS.

Maybe some more ways to find a guest in the system, because in some cases choiceADVANTAGE is sensitive to the names. So maybe a list could come up with spellings that are close to what we might have put in.

This report would show rooms, revenue, reservations, cancellations for each company profile, so you can easily keep track of which companies are staying in your hotel the most often, and which companies are generating the most revenue

Instead of the card holder field defaulting to the guest name, the field should say "Merchant Card (Room and Tax only)" to account for single-use cards used with LNET reservations.

This would allow the user to select direct bill at check out without a company profile having been entered.

A report that shows descrepancies between the Front Desk and Housekeeping. Example: A room is due to check out but is still listed as occupied. The Housekeeping staff has updated the room status to "Vacant Clean" instead of just "Clean" or visa-versa. The room would show up as descrepant as the FD has it as Occupied and Housekeeping has it listed as Vacant.

Tags : housekeeeping

Should have one screen that shows all future reservation without clicking on each day.

I regularly have 2 to 3 front desk working at staggered times. I want each person to be responsible for their own postings, and not trying to figure out who did what on a shift together.

This allows user the option to hide all transactions that do not affect the final bill due to mistakes or changes of rate, payment method,...etc. this will limit guest confusion when looking at their bill.

There should be an assignment function in Choice Advantage to schedule the housekeeping rooms to clean each day, similar to the profit manager system.

Allow for batch room assignments based on various criteria, such as floor, room proximity, room type, or other room attributes.

Must prompt for cash payment, while check-In, if payment method is Cash

It would be great if we could have this on those screens so that direct billing could be set up prior to arrival as it isn't done for Expedia/Hotels.com.

Would like to see a link at check-in to enter the guests vehicle info and the ability to generate a "parking lot" report!

have it so we can see Room Blocking / Work Orders from previous days

There should be a way to view the group arrivals by arrival date on the screen. Right now you have to scroll through a list that is not in order by date.

The ability to view, reserve, or block rooms beyond 51 weeks. Currently, users can only make or view reservations within 51 weeks of the current business date.

Top Company History Report
Shows top 10/25/50/100/all

In process of check-in and once enter check-in tab an credit card decline, it should not check the guest in house

WE SHOULD ABLE TO CHANGE THE VIEW FOR FUTURE AVAILIBILITY FROM WEEKLY TO MONTHLY LIKE IN PROFITE MANAGER.

Add "from" and "to" dates for printing arrival list.

Would like to see the folio number and the invoice number be the SAME number. It is confusing to bookkeepers when signed folios, invoices have different numbers.

Have the ability to give each guest a folio and separate checkin checkout dates when they are sharing a room without having to check the room completely out and the roommate back in.

Include in the forecasted occupancy group bookings based on historical trends.

It would be helpful to communicate packages or specials to past guests via email blast. There should be a screen where you can go and find a compilation of every guests email address, press submit and the offering is sent. Right now it is my understanding that there is no way to send out emails unless sent individually.

Tags : email to guests

For the Hotels who use House Account to post meeting room charge or Party Hall for customer who's not staying in their hotel, should have ability to print and give seperate receipt to customer for individual date and transcation.

Currently, the report can be filtered by "Room Type", but the room type is not listed on the report.

when inputting rate changes allow user to use different rate codes ie 7 days weekly 2 day scr for a 9 day stay