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gunnernliv
07/07/2008
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It would also be nice to select a lesser amount to authorize on a card. If I have a guest paying half cash and half card, I have to post the cash payment 1st. Ok, no problem. But if they want to pay with two different cards...that's much harder to accomplish. I can't take authorizations on both cards. I have to acctually charge one card and then I can obtain auth on the second. While that may be good for the hotel because we get partial payment up front, it's not so good for the guest who doesn't understand why we can't do it like normal.
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gunnernliv
07/07/2008
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When making a reservation for a guest who's stayed with us before, my biggest frustration is that when the cc info comes up, it doesn't pull over the expiration date. Even PM didn't do that. It's a hassle to have to ask the guest to pull out his/her card just for that; it's also a hassle to have to look up a previous stay to find it. Isn't there a way to have the system pull over ALL the cc info, not just part of it?
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gunnernliv
07/04/2008
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I don't think being able to print guest forms in other languages will help with communication. If I have a guest who speaks only Spanish and I speak only English, it won't matter that I can print the reg card in Spanish for him/her because, I still won't be able to tell them what I need them to do with it, ie- sign here, initial there.
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gunnernliv
07/04/2008
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I've had very little problems adding the GP# once a guest is in-house. In fact, the only time I did have a problem it was because the guest had 3 rooms and signed up after I had checked him in. The GP account was so new that I couldn't add the # to the 2nd and 3rd rooms. He was staying several days, so a day or two later I went back and added it to those rooms with no problem. To avoid any problem with adding a GP#, try asking the guest if they're CP members when they're checking in.
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gunnernliv
07/03/2008
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I have to agree with Mr. Stone. In order to implement this feature, there would need to be some way to monitor where people are checking in from; especially with cell phones that have internet capabilities these days.... With that said, I still think it would be great to clock in using CA. Perhaps it would motivate staff to properly log in and log out if our time cards were closely linked to being logged in.
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gunnernliv
07/03/2008
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I agree that the system should prompt the GSA to take payment, but I think we should also be able to decline taking that payment. We get the majority of our business from military personnel and military contractors. They get paid on specific dates and may not have the funds in their cc account to cover the entire stay. So we work with most of them to take partial payments or weekly payments as they need. So, we leave their payment method as cash until they can make a cc payment. Then we change the mothod to cc, take an authorization on the card and charge it accordingly. Once payment is obtained, we change the payment method back to cash.
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gunnernliv
07/03/2008
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Until this function comes out, try going to...
Reports -> Housekeeping Check-Off List -> then change the room range according to what rooms each housekeeper is assigned to.
It doesn't give the lines for the housekeepers to mark what they did in each room like PM did, but it does allow a printable list for the housekeepers that the front desk staff or management didn't have to hand write. When printing the list this way, housekeepers can see: the room type, how many occupants(for correct or extra towel amounts etc.), if the room is vacant or occupied, if the room is a stayover or checkout, the name of the guest in the room(great for if the guest is in the room when the housekeeper knocks), the arrival and departure dates(great for if the housekeepers are regularly assigned the same rooms). There is also a small place to make notes like extra towels, pet room, or don't clean before ___ time, etc.
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gunnernliv
07/03/2008
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I must agree that finding a guest can be difficult and frustrating with CA. Some examples:
Using just the phone# is ok; but in this day and age, everyone has at least two phones and sometimes more. "Which number did I give you last time?"
Using name and postal code is ok; but for "Snowbirds"(older folks who travel for the weather)..."Which zip code was that under?" or "Did you want the one for my house or my POBox?"
As for more info coming up with a guests history, I agree. It would be nice to know what rate a guest usually gets, or what room they prefer, etc. And on the flip side, it would be nice to know which guests are...particular...about certain things. You know the ones.
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gunnernliv
07/03/2008
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I have to agree that PM had a much better system for the User Activity log. It was much easier to understand and follow activity than is the system that CA uses now.
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gunnernliv
07/03/2008
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I have to agree with everyone who's already posted their thoughts on this one. It's a hassle to continuously log in! We should log in when we get to work, and log out when we leave; providing you're the only one using the computer you're on. For a hotel that has multiple staff at the desk, you definitely need timed log outs.
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gunnernliv
07/03/2008
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I agree that the cc declined message should be more noticable. However, I have to disagree with a required payment before the system checks a guest in. We get the majority of our business from military personnel and military contractors. They get paid on specific dates and may not have the funds in their cc account to cover the entire stay. So we work with most of them to take partial payments or weekly payments as they need. So, we leave their payment method as cash until they can make a cc payment. Then we change the mothod to cc, take an authorization on the card and charge it accordingly. Once payment is obtained, we change the payment method back to cash.
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gunnernliv
07/03/2008
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This is a wonderful feature for both staff and guests. Frequently, we have guests call and ask us to send a copy of their folio because they never got one. With PM, express checkouts would print with the audit so a guest, whether business or leisure, could take their reciopt and go. They didn't have to make it to the front desk for a copy if they were in a hurry, or try to plan a few extra minutes in the morning just to get their copy. EASY!
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gunnernliv
07/03/2008
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I think this is needed very much. And not only Arrival and Departure dates, but what credit card or other form of billing is being used. Now that I think of it more closely, lets get the InHouse Screen to have everything on it that PM had. It was so easy to verify a guests info if they need new key cards; and for other reasons too.
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gunnernliv
07/03/2008
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I have to say that at first I thought this would be a good idea. But the more I thought about it, the more I disliked it. Think about how much information is stored in a license...too much personal data for what a hotel requires. I know that I would not want that much of my information being obtained so easily. As for making chek in easier, I think you should find your own rhythm to checking in guests so that you can still give them all the information they need and develop a raport with them. Multi-tasking your guests is extremely helpful...while typing info, ask them a question. Make sure you listen to the answer so you can carry on a conversation with them. It may take a minute or two longer to check them in, but in the process you've made them feel comfortable with the capabitilies of the staff at your hotel.
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gunnernliv
06/30/2008
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This function needs to be applied yesterday! I have had to scroll through every folio to search for license plate numbers on numerous occasions. Some of my coworkers have the guest write the plate number on the reg card; so when it wasn't in the folio, I had to pull those reg cards and check on there. One day I still didn't find what I needed and then had to start calling rooms. Guests were not happy, nor was I. Please add this function ASAP!
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