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Wendy
08/26/2008
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I would LOVE to have this!! The boss makes us preauth every single arrival on busy days...I've wasted so much time doing it.
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wsuckow
08/22/2008
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Completely agree with sasurfman, although not necessarily for the same reasons. Choice does some things that make zero sense to us at first, but when you start to think about it, it becomes very valuable. By requiring you to ask for the expiration date, you are verifying that the card belongs to the guest, that the guest is in control of the card, and that the expiration date and card number have not changed. For your frequent guests that you see weekly, copying the expiration date is no big deal. You know these guys and their credit cards. However, occasional guests may be paying with different credit cards and/or company cards. You should be asking for the credit card number every time anyway. The fact that CS saves it is just a small convenience measure for us. It should not replace the safety and security we need to exercise when it comes to credit cards in this day and age.
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wsuckow
08/22/2008
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The moderator makes a good suggestion - similar to Profit Manager, it would list "BLOCK" as a status. There's no "crossing off." Actually...let's just make everything work like Profit Manager. All in favor?
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wsuckow
08/22/2008
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Don't you check your Arrivals list often anyway? I block arrivals when I start my shift so any new reservations show up without a room number.
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wsuckow
08/22/2008
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Just a suggestion to help with this for now - Create one reservation for 9 rooms...then just go back and change the dates. It's not completely efficient, but it saves several steps over duplicating once for each week. I worked at a MainStay where I was in the same situation, and this seemed to work out pretty well. This also helps a little because the confirmation numbers generally are in sequence.
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wsuckow
07/08/2008
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Actually, Choice does this for a reason - a year designation is not necessary. It's also nice to not be bombarded with guests checking out fom an event weekend wanting to make reservations for the next year. If you tell them they have to wait a week, they tend to spread the word to others at breakfast and call back later.
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wsuckow
06/21/2008
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Completely agree - especially because Profit Manager has this functionality. Guests familiar with the Choice family are aware that many hotels can do it. I feel terrible when I have to tell them that I cannot.
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