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As a Night Auditor I peruse each In-House guest account every evening. The number of "clicks" and pages needed to go into an account is so Cumbersome and Unnecessary. Why should I have to go to 2 or 3 different account pages, which each have different access/duty buttons, to get the basic info that I regularly need?!
There should be access to all guest info on 1 account page where I can see registration, billing, folio etc. and have access to adjust, add charges, change a reservation etc. with all the necessary buttons being available on any and every account page (without having to go from one account page to another to perform different tasks.) The best and shortest amount of time on any task is what constitues EFFICIENCY.
Additionally, I should be able to have a next room/account button available within the guest account inorder to be able to perform the same tasks on multiple accounts without having to go back & forth to the "In-House" page.
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Upgrades have caused more problems and delays than any "Supposed" benefits that they are supposed to offer! Basically, they are Pains In The Neck!
Have less Upgrades and make them more meaningful & actually helpful when they do occur!! This has not been the case in recent upgrades.
There are more small yet meaningful "Glitches" than any benefits!
For instance, the most recent upgrade does not allow you to set 'In-House" Alpha or Room# listings. Once you go into an account the system loses your preferred listing criteria and you have to start over again in the "In-House" page. Is that an "Upgrade/Improvement?"
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